Design ResearcherPostuler ID de l'offre R76136 Date de publication 05/17/2019 Lieu Toronto, Ontario
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
What's it like to work as a Design Researcher at Capital One Canada?
We believe that great research inspires great design. As a Design Researcher, you will work on our growing Canadian Design & CX Insights Team which includes Design Strategists, Product Designers, and Researchers. Our team’s mission is to create engaging and effortless customer experiences by instilling human-centered design in our culture, driving value for both customer and business. Reporting to the CX Insights Manager, you will partner with designers, product managers, tech leads, and other business partners to ensure we understand our customers and their needs and are designing usable solutions that meet those needs. You will work across the entire breadth of the design process, from generative through to evaluative research, applying both qualitative and quantitative methodologies.
We are looking for someone who is passionate about understanding people and what makes them tick, and who can help us grow our design research capabilities and expertise. If this sounds like you, we can’t wait to meet you!
What will you do?
- Define intent
- Partner with stakeholders to help them articulate their challenges and turn those challenges into research objectives / hypotheses\
Design the research plan
Identify the best research approach to meet the research objectives / test hypotheses
Execute the research
Lead or facilitate both qualitative and quantitative research activities (e.g. observation, interviews, call listening, card sorts, journey mapping, co-creation, surveys, usability testing, etc.)
Conduct secondary research as needed (e.g. research reviews, competitive research, etc.)
Synthesize and share research findings
Synthesize and summarize findings from multiple data sources to identify insights and recommendations that inform design decisions
Effectively share insights and recommendations with stakeholders
Coach and empower others to do research
Be willing to teach and mentor people from other disciplines in various research activities to help drive our human-centered design culture
Help advance our research capabilities
Stay up to date on the latest research trends and sharing that learning with the team
We are looking for someone who is a:
- Seasoned researcher
You are a well-rounded researcher, skilled in both qualitative and quantitative research methodologies. You love going beyond the surface to understand true human needs, and are able to identify when we need to go deep versus gather learning at scale.
You have a track record of working collaboratively with diverse teams of various stakeholders, including designers, researchers, strategists, product managers, and tech partners and balancing different priorities.
You believe the best solutions are the product of creative collaboration and are open to and seek out feedback from others.
You have a talent for knowing how to get to the truth. You know the right questions to ask to get to the heart of an issue / challenge. You know who to ask and where to look for the right information.
You are comfortable working on ambiguous or fuzzy problems. You adapt well to unexpected situations and changing your approach on the fly. You balance research rigor with other constraints, and can find creative solutions to problems.
You love complex problems and synthesizing findings. You are able to connect the dots between different data points and combine qualitative and quantitative data to arrive at more compelling, grounded insights.
You are an inspiring storyteller, who is able to present research to a variety of stakeholders with varying levels of research understanding.
You have an ability to enable non-researchers to see value in and participate in research activities and sense-making.
Bachelor and/or Masters degree in a discipline related to the deep understanding of human behavior (e.g. Psychology, Anthropology, Sociology, Consumer Behavior, Human Factors or related field)
3-5 years of experience as a Design Researcher
3+ years of work with human-centered design processes
3+ years of experience working with user testing tools like Optimal Workshop, UserZoom, Usertesting, Qualtrics, etc.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).