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HR Business Partner

ID de l'offre R61616 Date de publication 11/26/2018 Lieu Toronto, Ontario
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

HR Business Partner

Job Description

HR Business Partner, Capital One Canada

Location: Toronto, Canada

Talented teams drive our organization forward through ideas and innovation and sharing of success and accomplishments, each step of the way. 

In addition to being voted "One of the Best Places to Work" in Canada, Capital One offers a team-based, collaborative culture, with a passion for innovation and a great focus on development and growth for associates.

If you’ve been looking for a different kind of company, then you’ve come to the right place. At Capital One, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here. 


The HR Consultant is responsible for supporting the business strategy and executing on key initiatives along with providing HR support to a portfolio of leaders.  In addition, you will work in partnership with your manager to develop HR strategies and implement HR practices and provide consultative HR support to assist in achieving business objectives.  You will participate and/or lead select projects and programs within HR and/or those that are cross-functional in nature. The HRC will partner with Associate Relations on employee risk issues, exit interviews, etc. as well as with HR operations and functional teams to resolve escalated HR service issues/questions (e.g., payroll, compensation, benefits).  Other key relationships will include: Learning and Development, Recruitment, Payroll and Benefits.

The successful candidate will have the ability to leverage relationships across various HR channels to provide efficient and effective solutions. A proactive leader with experience in a variety of HR domains, capable of influencing and leading others with proven capability to manage complex deliverables while addressing urgent issues in a timely manner.

Key responsibilities include:

  • Provide HR Consulting to leaders of assigned client groups

  • Coordinate HR work streams on key business projects (integrations, redeployments)

  • Coordinate HR processes for business line (performance management, all associate survey)

  • Partner with associate relations specialist on AR escalated issues

  • Handle escalated HR questions/issues regarding compensation, benefits, or other HR services

  • Partner with managers to interpret and implement HR policies, practices, and procedures

  • Drive engagement, culture and change management initiatives during company transition

  • Partner with Payroll and Recruitment Team on issues related to these areas

  • Demonstrated experience working successfully with cross-functional business groups and partner organizations (e.g. Associate Relations, Communication, Compensation

  • Excellent leadership, problem solving and facilitation skills

  • Execute change management across the organization

Basic Qualifications:
- Bachelor’s degree
- Proficiency with Google Applications & Microsoft Office
- At least 5 years of experience within a HR Consultant role or at least 5 years of experience within a HR Business Partner role

- At least 3 years of Project Management experience or at least 3 years of Process Management experience or at least 3 years of Program Management experience

Preferred Qualifications:
- Bilingual (English and French) capabilities – verbal and written

- Master’s degree

- CHRL (Certified Human Resources Leader) designation

- Change Management certification

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).