Learning Experience DesignerPostuler ID de l'offre R69695 Date de publication 03/07/2019 Lieu Toronto, Ontario
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Learning Experience Designers in Canada Customer Channels team
The successful candidates must possess a talent for concise, audience-targeted instructional development. Position requirements include a strong knowledge of adult learning theory and instructional systems. The position also requires experience in using a variety of online learning development tools. To be considered, you will possess strong project and content management skills and have a proven track record developing multi-purpose learning content in areas such as self-paced and mobile learning. One of your main tasks is to form a culture of growth, Collaboration and innovation within Learning Experience Design team and you will be a crucial part of achieving this objective.
Essential Duties and Responsibilities:
Influence decisions being made to incorporate more innovative ways of learning experience design for customer service associates
Create instructional materials (e-learning, videos, software tutorials, user guides, job aids, audio and video scripts, storyboards, assessments, etc.) that transform technical information into professionally written, engaging instruction for call centre associates
Partner with operations and program leaders to align our learning programs with the expected business outcomes.
Optimize the use of learning technologies that help us scale.
Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Associate Learning Experience. Lead efforts to drive continuous performance improvement from those insights.
Communicate progress and opportunities through daily huddles and monthly business reviews.
Identify learning objectives, performance outcomes, and evaluative strategies to deliver content, including consulting with business owners and subject matter experts to identify learning gaps and content requirements.
Ability to design and develop blended and technology-enabled learning solutions, including web-based, instructor-led, virtual, on-the job, and self-directed learning resources.
Ability to develop technical/software related job aids and user guides that are easy to read and understand, accurate and up to date, and correctly formatted using a style guide.
Ability to break down complex, technical processes into simple, logical steps.
Knowledge of instructional systems design methodology, rapid design/development methodologies, adult learning theory, research methodology, and assessment tools.
- Bachelor’s in Education or Instructional Design; or at least 1 year of experience being a learning experience designer in Financial Services
2+ years’ experience with current learning technologies in a large corporate environment
2+ years of experience working with Articulate Storyline, Camtasia, Adobe Illustrator, Snagit, Audacity and Microsoft Office
Certified Performance and Learning Professional (CPLP) or similar industry certification
Excellent analytical, organizational and project management skills.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).