Manager, Process EngineeringPostuler ID de l'offre R104610 Date de publication 12/30/2020 Lieu Toronto, Ontario
Capital One Canada’s Process Engineering team is responsible for maturing Capital One Canada’s Management System capabilities. The team spends 70% of its time coaching, 20% consulting and 10% teaching. Reporting to the PE lead, you will work with all levels from Associate to Accountable Executive across the enterprise. You will coach them to use Lean principles and tools to improve the products and services we deliver to our customers.
Your responsibilities will include:
· Coach a portfolio of Process Managers, Owners and Accountable Executives
· Contribute to the strategic agenda for the team, partnering with executives and directors from across the organization to align on high impact outcomes
·Manage the development and deployment of the management system to enable associates to collaborate, define intent, monitor performance, and improve our processes to deliver better experiences for our customers
·Proactively identify and mitigate risk through implementing resilient processes and using quality management tools within PE’s processes
·Leverage Service Design methodology to define and implement ever better associate experiences with PE’s internal products
·Coach various departments (such as customer acquisition, customer management, customer channels and our software studio) in different locations to develop, execute and improve processes and products
·Deliver key internal consulting engagements using a variety of techniques and tools to define, manage and improve processes, like Lean, Agile or Six Sigma
·Bachelor’s degree in Engineering, Business, Commerce, or Science
·At least 10 years of experience designing, managing, and improving processes
·At least 5 years of experience in an improvement team
·Experience working in the Financial or Insurance Industry
·Experience in business consulting
·Experience with the Toyota Production System
·Experience working in an Agile workplace environment
·Data analysis and fluency with SQL, SAS, R, and PythonCapital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.